CRM industry news

  • March 03, 2009 03 Mar'09

    CRM's future looks much like its past

    While social networking, software delivery and pricing have changed significantly over CRM's past 10 years, the core challenges remain, according to Gartner.

  • December 30, 2008 30 Dec'08

    CRM experts predict 2009's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service.

  • November 12, 2008 12 Nov'08

    Oracle enhances Siebel CRM software, tinkers with gadgets

    Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.

  • November 10, 2008 10 Nov'08

    What might a recession mean for CRM and Web 2.0?

    With Web 2.0 ROI examples difficult to come by and organizations cautious about spending in a recession, companies must carefully evaluate projects.

  • September 23, 2008 23 Sep'08

    Oracle previews iPhone, social CRM applications

    Continuing its push toward social CRM, Oracle this week showed off its new Web 2.0 applications built to sit alongside traditional CRM applications and new iPhone CRM applications.

  • June 11, 2008 11 Jun'08

    Can Oracle be 'social' with CRM?

    At the Enterprise 2.0 conference, Oracle previewed its newest social CRM tool, but some question how quickly such a large company can adapt.

  • April 29, 2008 29 Apr'08

    Gartner: CRM spending looking up

    The economy isn't keeping CRM down. CRM spending is expected to grow 14% this year, according to Gartner.

  • April 22, 2008 22 Apr'08

    Microsoft launches CRM Online

    Microsoft's on-demand CRM application is now available, and the company is taking aim at

  • March 13, 2008 13 Mar'08

    Microsoft commits to enterprise, CRM, SaaS

    In his Convergence keynote address, CEO Steve Ballmer pledged that Microsoft is serious about CRM and enterprise applications -- and hinted at on-demand ERP.

  • February 28, 2008 28 Feb'08

    What does a recession mean for CRM spending, deployments?

    With indicators pointing at the very least to a downturn in the economy, organizations may want to re-evaluate CRM initiatives or even spend more in some areas.

  • February 11, 2008 11 Feb'08

    Will and Google wind up as competitors?

    Amid rumors that it's offering itself up to Oracle, released new capabilities today that could bring it into competition with Google.

  • February 05, 2008 05 Feb'08

    Enterprise software giants look to smaller fish

    IBM, Oracle, SAP and Microsoft will stop acquiring major companies and turn their attention to smaller firms and Web 2.0 startups, according to a new report.

  • December 27, 2007 27 Dec'07

    The CRM market in 2007: Top experts share their views, part 2

    CRM experts share their thoughts on 2007 and how trends like customer surveying, self-service and Software as a Service (SaaS) affected customers and the CRM landscape.

  • December 26, 2007 26 Dec'07

    The CRM market in 2007: Top experts share their views, part 1

    CRM experts share their thoughts on 2007 and how trends like self-service, speech analytics, SaaS, mobile CRM and Web 2.0 affected customers and the CRM landscape.

  • December 20, 2007 20 Dec'07

    NetSuite hits the Street

    Software as a Service (SaaS) continues to pay off for companies that use the model. NetSuite becomes the third SaaS vendor to go public, raising $161 million in its IPO.