CRM industry news

  • April 24, 2007 24 Apr'07

    Responsys adds analytics to email marketing

    With its acquisition of Loyalty Matrix, Responsys is taking the first step to becoming an on-demand marketing suite.

  • April 23, 2007 23 Apr'07 offers CRM-free product

    With its Platform Edition, users can deploy on-demand applications from the company's AppExchange without buying an underlying CRM license.

  • April 18, 2007 18 Apr'07

    CDC buys Saratoga Systems

    CDC has added Saratoga to its portfolio of CRM companies. Saratoga joins other recent acquisitions Pivotal and Respond.

  • April 14, 2007 14 Apr'07

    Google and form alliance

    The two cloud computing giants are bringing their business applications together in a move that provides an on-demand alternative to Microsoft.

  • April 05, 2007 05 Apr'07

    CRM: Financial services firms take a fresh look

    Consolidation in the financial services industry and stringent regulations are driving institutions to improve processes with CRM. Analysts don't expect that to change anytime soon.

  • April 04, 2007 04 Apr'07

    CRM for financial services: Top five headlines

    Get the top headlines on CRM for financial services here. Find out more about the top news about CRM and its place in this vertical industry.

  • March 16, 2007 16 Mar'07

    Microsoft Convergence: Top headlines

    This collection of the top five Microsoft CRM headlines and breaking news from Microsoft Convergence covers Microsoft's acquisitions, plans for Vista and upgrades to its CRM software. Browse the latest Microsoft news to keep up on the software ...

  • March 15, 2007 15 Mar'07

    Microsoft gives first glimpse of SaaS CRM

    Microsoft unveiled some of the new features in its forthcoming Titan release, which includes a multi-tenant on-demand application.

  • March 14, 2007 14 Mar'07

    CRM metrics mean success for Microsoft user

    A CRM user attending Microsoft Convergence brought service and marketing metrics from his old job to ensure CRM success at his new one.

  • March 13, 2007 13 Mar'07

    Microsoft CRM targets usability

    At its annual Convergence conference, Microsoft continued to tout usability and flexibility in CRM as user adoption remains a key CRM hurdle.

  • March 08, 2007 08 Mar'07

    Midmarket CRM makes Wave

    Forrester's ranking of the midmarket CRM software vendors comes as research firms are predicting big things in the CRM midmarket and with SaaS.

  • January 31, 2007 31 Jan'07

    Oracle launches five new products

    Oracle today detailed enhancements to five of its products at once, upgrading Siebel, PeopleSoft, JD Edwards and the E-Business Suite as part of its Applications Unlimited program.

  • January 10, 2007 10 Jan'07

    Microsoft takes next step toward SaaS CRM

    Heralding the "portable model," which allows customers to switch between hosted, SaaS or on-premise CRM with the same metadata, Microsoft is releasing CRM Live to its TAP.

  • December 20, 2006 20 Dec'06

    Open source CRM hits milestone, still trails SaaS

    SugarCRM has reached 1,000 customers with its open source CRM application and counts Starbucks as a customer, but it may not be the disruptive force experts predicted.

  • December 19, 2006 19 Dec'06

    CRM experts predict 2007

    CRM remains a tricky and ever-evolving market. Nevertheless,'s experts boldly predict what will happen with mobile CRM, VoIP, SaaS and the call center.