- May 11, 2015
Analytics tools have been incorporated into various enterprise departments. So why are contact center analytics still considered novel rather than vital?
- December 24, 2013
Target's security breach damaged more than wallets; poor retail experience hurts relationships with customers.
- April 02, 2012
Companies should put aside internal differences to get handle on MDM, a Gartner researcher says at the group’s CRM conference.
- December 14, 2005
Big Blue has unveiled new software for SMBs that want to get more out of unstructured information, such as call center notes, e-mails and printed documents.
- May 12, 2004
Number crunching for the pharmaceutical giant has gotten a whole lot easier.
- April 01, 2003
Data quality software maker Trillium has widened its multilingual Unicode product portfolio to address the Asia-Pacific market.
- July 23, 2002
One of the world's largest wine makers didn't have the information it needed to launch an effective retail marketing campaign. Then it discovered data integration software that kept the project from dying on the vine.
- March 12, 2002
Adapt Software, the subject of this week's searchCRM Vendor Selection Series, is helping out WPI with tools for mail merges, call backs and scheduling interoffice reminders that integrate with the company's new ERP system.
- December 05, 2001
Japan's largest corporate research company has developed a statistical model to help lending institutions minimize their risk in writing corporate loans.
- October 17, 2000 17 Oct'00