Evaluating CRM software
- April 20, 2017
Certain segments, such as real estate or the cannabis industry, have unique regulations and specific customers that benefit from specialized CRM.
- December 07, 2016
With insight from its phone call leads, Arbor Memorial was able to find out that calls accounted for 1.5 times more sales than online-based leads.
- May 27, 2016
By compiling digital footprint and using predictive intelligence, software company 6Sense looks ahead, not back.
- December 22, 2015
New CRM technologies such as the Internet of Things and native analytics apps piqued interest in 2015. But adoption of these technologies has yet to reach critical mass.
- November 11, 2014
Saddled with ancient ERP and CRM systems, one company took the leap and implemented an all-in-one system.
- October 30, 2014
Pegasystems mixes newly acquired technology into app; Act integrates sales automation, marketing into new version; Criteo expands marketing capabilities.
- March 07, 2014
Cloud trends have made the software subscription model attractive to companies rather than paying a lump-sum up-front cost.
- March 21, 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
- March 14, 2013
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.
- January 10, 2013
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology.
- November 15, 2012
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth.
- November 02, 2012
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.
- June 05, 2012
A new offering from WhitePages Pro allows call centers to identify cell phone numbers when customers call in.
- April 10, 2012
A stay-at-home call center agent talks about the job’s freedom and occasional disconnectedness.
- March 07, 2012
A recent report finds that while many companies claim to be customer focused, they lack the technology, processes and focus on data to deliver.