- April 14, 2017
By partnering, two tech giants are able to fill the gaps they have in their customer experience platform.
- March 31, 2017
With Sales Navigator enhancements, which include an enterprise edition, LinkedIn hopes to capitalize on sales reps' increasing use of social media as a sales tool.
- January 03, 2017
Predictive analytics, voice-activated devices and artificial intelligence will take shape as significant technology trends in 2017. Some still await further maturity.
- September 29, 2016
Dynamics 365, like all Microsoft products, is expected to receive an AI upgrade as CEO Satya Nadella touts the 'democratizing of AI' for its services.
- July 12, 2016
With Dynamics 365 integration and role-based licensing, Microsoft gives customers something they don't get from other CRM systems, and changes how companies buy cloud services.
- June 27, 2016
Microsoft bought the LinkedIn database. How will the professional contacts data enhance existing information in Dynamics CRM?
- June 13, 2016
Microsoft plans to acquire professional network LinkedIn for $26.2 billion to provide a more comprehensive system of information for Office 365 and Dynamics CRM.
- April 13, 2015
Microsoft Convergence attendees explored the new cloud-based Power BI analytics tool at the conference.
- March 24, 2015
Microsoft is trying to lead customers to the cloud with hybrid offerings, such as Microsoft Dynamics CRM. But will that succeed?
- March 11, 2015
Pet Supplies Plus needed to consolidate a handful of legacy systems and move to the cloud to better serve its customers in a multichannel fashion.
- January 09, 2014
A contact center infrastructure provider secures a patent, and other news from the CRM market.
- April 22, 2013
Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.
- March 21, 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
- March 14, 2013
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.
- November 02, 2012
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.