• January 05, 2011 05 Jan'11

    The top CRM stories of 2010

    From Fusion Applications to database vendors entering the CRM market, plenty happened in CRM in 2010, but was it the year of the CRM buyer?

  • January 03, 2011 03 Jan'11

    CRM expert predictions for 2011 experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on.

  • December 23, 2010 23 Dec'10

    Column: Tipping point -- B2B video is going mainstream

    Denis Pombriant explains how video can help marketers -- and who in the CRM industry is doing it well.

  • December 16, 2010 16 Dec'10

    Customer service in 2011 driven by adoption of cloud, communities and mobility

    John Ragsdale offers up his predictions for the customer service technology market in 2011 -- and the driving forces behind them.

  • December 08, 2010 08 Dec'10 to acquire Ruby development platform in Heroku

    Heroku provide developers a Cloud-based platform for developing applications on the Ruby development language.

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  • December 02, 2010 02 Dec'10

    The analyst’s changing role

    The way organizations consume and operate CRM systems has changed as the technology has grown to encompass more and more processes. That means viewing the market differently.

  • December 02, 2010 02 Dec'10

    CRM software consolidation can mean big ROI

    Companies left with multiple CRM systems thanks to mergers, acquisitions and more can find big savings through CRM software consolidation.

  • November 29, 2010 29 Nov'10

    Integration between KM tools and CRM leads to happier customers

    Enterprises need to do a better job of integrating KM tools with CRM systems, according to IT industry experts and attendees of KMWorld 2010.

  • November 18, 2010 18 Nov'10

    New CRM technologies bring cost savings and faster customer service in financial industry

    What types of new CRM features should financial institutions like banks, mortgage firms, brokerages, and others be investing in, and what issues do financial services firms need to consider before investing in new CRM products?

  • November 15, 2010 15 Nov'10

    Service and support technology adoption and spending: The 2010-11 outlook

    Customer service organizations are ready to spend once again. The TSIA's John Ragsdale outlines some of the data and reasoning in his monthly column.

  • November 08, 2010 08 Nov'10

    What can CRM teach us about the future of mobile enterprise applications?

    Mobile applications have evolved beyond email and CRM has often been next in line. What can mobilizing CRM teach us about mobilizing other enterprise applications?

  • November 02, 2010 02 Nov'10

    Oracle acquires e-commerce, CRM firm ATG for $1 billion

    The latest target in Oracle's buying spree provides cross-channel e-commerce technology and could be a good fit with Oracle CRM.

  • October 26, 2010 26 Oct'10

    On-demand CRM price comparison

    Software as a Service, or on-demand CRM, has transformed the way CRM software is priced. See how the top SaaS vendors stack up against one another.

  • October 26, 2010 26 Oct'10

    How important is CRM software pricing?

    SaaS has simplified the way vendors price their software. How much do buyers care, and could it lead to a price war in the market?

  • October 26, 2010 26 Oct'10

    SaaS CRM license renewals not always easy

    Companies that got a discount with their initial SaaS CRM implementation may not get the same kind of treatment when they renew their SaaS CRM license three years later, but the buyer still has the upper hand.