• July 02, 2009 02 Jul'09

    Sales performance software rankings find a competitive market

    A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors.

  • June 30, 2009 30 Jun'09

    Running CRM on virtual servers becoming a reality

    While CRM may not be the first application one would consider for a server virtualization project, it's starting to see some use and in some cases is creating demand for virtualization.

  • June 23, 2009 23 Jun'09

    Tips for customer service and sales to build customer trust

    Get tips to improve customer interaction and build customer trust in this podcast. Learn how to train employees on the importance of trust and how to measure the effectiveness of customer service initiatives.

  • June 23, 2009 23 Jun'09

    Will the front office reap more benefits of cloud computing/SaaS CRM?

    Cloud computing has more to offer the front office than the back office, Denis Pombriant suggests. Read his thoughts on the SaaS market and the benefits of cloud computing and SaaS CRM for the front office.

  • June 17, 2009 17 Jun'09

    Understanding the opportunities and challenges of sales performance management

    In this podcast, Denis Pombriant gives an overview of sales performance management and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are deploying SPM today.

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  • June 16, 2009 16 Jun'09

    Xerox embarks on social media monitoring program

    Like many organizations, Xerox is working to establish a social media monitoring program. A new wave of software and services is emerging to fill that need.

  • June 16, 2009 16 Jun'09

    Building a business case for self-service

    Get tips for using self-service technology effectively in this podcast. Best practices for building a business case for self-service and getting upper-management support for a self-service technology initiative are also discussed.

  • June 10, 2009 10 Jun'09

    Using Web 2.0 technology to build customer loyalty

    Web 2.0 technologies are changing the way companies build customer loyalty and customer satisfaction. In this podcast, Don Peppers talks about Web 2.0 technology must-haves, how to use social networks to improve customer satisfaction and how ...

  • June 04, 2009 04 Jun'09

    Text analytics software, net promoter score helps JetBlue take off with customer service

    A flood of emails that followed the Valentine's Day ice storm of 2007 demonstrated the need for -- and the power of -- text analytics software for JetBlue.

  • June 04, 2009 04 Jun'09

    The executive's guide to contact center technology planning

    According to some experts, there are six contact center technology trends that will have significant implications for your business in the coming years. In this article, find out about those trends and newer call center software options like Web 2.0...

  • June 02, 2009 02 Jun'09

    Gartner offers five low-cost CRM strategies

    Is the recession a good thing for the CRM market? Gartner's Scott Nelson explains how companies can take advantage of conditions with some low-cost CRM strategies.

  • May 27, 2009 27 May'09

    The future of cloud computing and what it means for CRM

    Get one expert's take on the future of cloud computing and its impact on the CRM market. Learn about new cloud computing vendors and the importance of compatibility.

  • May 26, 2009 26 May'09

    RightNow joins CRM movement to extend customer service to social networks

    CRM vendors are developing new capabilities to integrate customer service software with social networking and Web 2.0 sites. RightNow is the latest.

  • May 21, 2009 21 May'09

    Forrester offers ways to mine more value from CRM implementations

    Companies looking to get more value from their existing CRM implementation without spending more should focus on user training and hidden functionality, according to Forrester.

  • May 14, 2009 14 May'09

    New SAP CRM ordering system helps Coke roll out new dispenser

    A new beverage dispenser designed to revolutionize Coke's distribution system demanded a new way for the soda giant to service customers.