Week of 03 Mar 2014 Why multichannel customer service is the new mandate (07 Mar 2014)
Companies have to serve customers where they are. Multichannel customer service is the new mandate for business.
Social CRM tools ready for prime time (05 Mar 2014)
Social CRM tools have hit the mainstream. Companies that don't monitor what customers and competition are saying about them could get left behind.
Week of 10 Feb 2014 Avaya IP Office includes contact center: CRM news (10 Feb 2014)
Avaya IP Office has a new release, 8x8 is improving virtual contact center offerings, and InTouch has new offerings for CRM pros.
Week of 03 Feb 2014 A sneak peek for CRM applications and more (03 Feb 2014)
CRM professionals can look forward to new applications hitting the market and redefining the very meaning of the word 'customer,' says Alan Earls.
Week of 06 Jan 2014 Executing a successful social business platform launch (10 Jan 2014)
Implementing a successful social business platform can be beneficial for companies, but where to start?
A contact center infrastructure provider secures a patent, and other news from the CRM market.
Predicting the future of CRM in 2014 and beyond (06 Jan 2014)
Big changes are afoot in the CRM market. This article explores the trends that will reshape the future of CRM, say experts.
Week of 23 Dec 2013 Target data breach creates poor retail customer experience (24 Dec 2013)
Target's security breach damaged more than wallets; poor retail experience hurts relationships with customers.
Week of 16 Dec 2013 Making customer connections with interactive digital marketing (17 Dec 2013)
MetroClick's co-founder Jesse Cooper discusses interactive digital marketing and its impact on customer engagement.
Week of 02 Dec 2013 CRM trends 2013: A retrospective (06 Dec 2013)
The year is almost over, so it's time to look back and reflect on what mattered to the CRM industry in 2013 -- and look ahead to the future.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.