CRM News

• 04 Nov 2009

  Microsoft targets Salesforce.com, Oracle with free CRM promotion

  Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers.

• 03 Nov 2009

  Customer privacy's not as big as trust -- trust me

  As the recent Facebook snafus have shown, keeping customer information private is not a given. What's key, columnist Paul Greenberg says, is mutual...

• 02 Nov 2009

  Users caution to look before you leap with Oracle Fusion Applications (SearchOracle.com)

  Users generally like what they see of Oracle's Fusion Applications but have questions about added maintenance and training costs, as well as...

• 29 Oct 2009

  Five low-cost contact infrastructure projects recommended by Gartner

  Contact center budgets have been tight, but there are some low-cost infrastructure projects, according to Gartner. The key is to be prepared when...

• 27 Oct 2009

  Microsoft’s CRM Online software to go international

  Microsoft said its Dynamics CRM Online software will be released in all major international markets next year. It also plans to update the on-demand...

CRM News Archive