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The ROI of speech analytics for the call center
Because speech analytics is new and relatively unknown both within the call center and across the enterprise, it can be perceived as a risky investment. But early adopters have fou...
02 May 2008
SAP and RIM team to bring native CRM to BlackBerry
Running SAP CRM natively on the BlackBerry -- and other SAP applications in the future -- promises to change the mobile access game, according to SAP.
30 Apr 2008
SugarCRM 5.1 boosts analytics, reporting and mobile deployment
(SearchEnterpriseLinux.com)
SugarCRM 5.1 has made inroads for mobile workers. The new release adds greater accessibility to information, enhances analytics and eases IT workload with centralized deployment.
29 Apr 2008
Gartner: CRM spending looking up
The economy isn't keeping CRM down. CRM spending is expected to grow 14% this year, according to Gartner.
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