Article

PeopleSoft partners with Genesys

Barney Beal

Still operating under the shadow of a takeover by Oracle Corp., PeopleSoft continues to strike up high-tech partnerships.

The Pleasanton, Calif.-based company is teaming up with Genesys Telecommunications Laboratories Inc., in Daly City, Calif., on a reseller and joint development project.

PeopleSoft announced a much grander

    Requires Free Membership to View

middleware development partnership with IBM at its Connect User Conference this fall.

For more information

Learn more about PeopleSoft's 8.9 release

 

Achieve greater call center success with our learning guide

PeopleSoft and Genesys have already combined on an out-of-the-box computer telephony integration (CTI) application that integrates Genesys 7 with versions 8.8 and 8.9 of PeopleSoft Enterprise Service and CRM analytics.

The tool provides customers of both companies a thin-client, server-side integration that reduces desktop configuration and administration requirements, according to PeopleSoft. Additionally, an application programming interface allows customers to modify the agent interface and provide all information through the PeopleSoft desktop where agents can then access new analytics functionality like internal queue statistics and average wait time, said Steve Roop, vice president of marketing for PeopleSoft Enterprise CRM.

Thursday's announcement does not mean PeopleSoft will refrain from partnerships with other CTI vendors in the future.

"It's not exclusive, but we believe it is one of a kind," Roop said. "Of the other major CRM vendors, no one else has established a reseller agreement or joint development project like this."

The integrated CTI application is currently available.


There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: