CRM / Call Center News:

Voices of CRM: Microsoft's Brad Wilson on on-demand CRM

By Barney Beal, News Editor

30 Mar 2006 | SearchCRM.com

@19658 In this podcast, Brad Wilson, general manager of Microsoft CRM, spoke from Convergence, Microsoft's main CRM-related conference, on Microsoft and on-demand CRM.

Wilson, whose background includes stints at PeopleSoft, Epiphany and a number of start-ups, shared his experiences in the CRM market over the past 12 years and what to expect in the future, both from Microsoft and the market, including on-demand CRM. Wilson also discusses what he sees as "the next killer app in CRM."


  Voices of CRM: Microsoft's Brad Wilson 

  • Download the podcast: Hear Microsoft's head of CRM sound off on the market, on-demand CRM, Titan (Microsoft's next CRM release) and the news from Convergence.

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