The ROI of SaaS vs. on-premise CRM

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The ROI of SaaS vs. on-premise CRM

Barney Beal, News Director

When vendors such as Salesforce.com and RightNow emerged on the enterprise application scene, offering CRM via the Software as a Service (Siebel and Wang researched the ROI of SaaS and on-premise deployments using Forrester's Total Economic Impact (TEI) methodology. The method includes factors beyond just costs, such as benefits, risks and flexibility of the deployment. The research also

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took into account more than just CRM applications and included security, supply chain, and ERP applications.
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Enterprise companies have begun to


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