Ed Abbo, Oracle's vice president of CRM products, discusses in this podcast what's to come in Siebel 8.0 and integrating Siebel with Oracle's other CRM applications. Abbo also shares his thoughts on the emergence of hosted call centers and where innovation will come from in the CRM market.
| Voices of CRM: Oracle's Ed Abbo |
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- Download the podcast here: Ed Abbo, vice president of CRM products at Oracle and a one-time Siebel executive, shares the latest on Fusion, Siebel 8.0, CDI and hosted call centers.
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