Oracle releases latest version of Siebel CRM On Demand

Oracle is adding Web 2.0 features to its latest release to improve usability and customization.

Oracle Corp. yesterday released the latest version of Siebel CRM On Demand, the 14th release of the multi-tenant Software as a Service (SaaS) application that it acquired as part of its

The new release also features customization capabilities that allow businesses to tailor the application to their business processes, embed best practices, streamline data entry, and configure different layouts for different types of records.

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See a demonstration of Siebel On Demand

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"[Customization] tends to be an area where on-demand can be really limiting," said Rebecca Wettemann, vice president with Wellesley, Mass.-based Nucleus Research. "It's pretty feature-rich, intuitive CRM. This is a pretty good step in terms of usability as well."

User adoption remains a key factor in successful deployments of CRM, according to industry analysts.

A major initiative for Siebel when it was first launched, the On Demand application

Siebel CRM On Demand is available now and starts at $70 per user per month.

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