Customer service and self-service technology: Top five headlines

Amanda Malgeri, Assistant Editor

In this special report, we've collected our most popular headlines on self-service technology, a version of electronic support that allows customers to access information and perform routine tasks over the Internet. Learn how self-service technology is affecting customer service, the benefits of using self-service technology and how to avoid self-service application failure.

  Top self-service technology headlines 


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  • Learn how to build a successful self-service strategy with our Customer Self-Service Learning Guide.

  • Find advice on getting executive approval for self-service technology in this article on building a business case for web self service.

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