UniPress extends FootPrints to the wireless Web
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UniPress Software, Inc., a provider of issue tracking and help desk software, announced that their flagship FootPrints software now supports two-way communication with the Palm VII wireless-enabled handhelds. Technicians and users of FootPrints can submit and track issue tickets and receive new assignments, escalation alerts and status updates through their Palms, without installing additional software into the handheld device. FootPrints itself can be deployed on a central Web server running Windows NT/2000, Linux or Unix and used over any Web-enabled computer.
Computer Associates announces software suite for CRM market
Computer Associates International Inc. (CA) has unveiled its Intelligent CRM Suite, designed to help organizations understand and retain customers through the analysis of their data. The suite leverages CA's capabilities with Neugents and Jasmine ii and is comprised of four elements: customer intelligence, which optimizes delivery of information to customers and information about customers; sales and marketing, which supports Wireless Application Protocol (WAP) and provides Web-enabled and standalone sales and market automation tools for mobile representatives; customer service, which delivers a customer service desk platform, and human touch, which allows for human interaction via the Web.
Computer Associates goes fishin' with Brooktrout for voice-enabled CRM
CA has also aligned with Brooktrout Software to provide voice-enabled CRM software for large enterprises. Organizations will be able to use CA's CRM platform and Brooktrout's rapid voice application development tools to create CRM applications that incorporate a wide range of communication capabilities, including computer telephony integration (CTI), interactive voice response self-help, and remote access to CRM data via mobile phones.
TechExcel integrates Control-F1 eSupport with ServiceWise
TechExcel and Control-F1 also announced a partnership, theirs to directly integrate Control F-1's eSupport into TechExcel's ServiceWise software, designed to encompass the entire support process from incident tracking and workflow to live Web-based support and diagnostics. Customers can directly request a support session and receive an immediate response to a request through the ServiceWise Web interface. Support engineers, meanwhile, can respond to requests with live chat, remote diagnostics and testing, and application and system control. The companies plan to have their new software, the ServiceWise Live Support module, available by November 1.
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