Global Knowledge introduces Knowledge Pathways 3.0
Global Knowledge Inc. has announced an upgrade to its Web-based e-learning software, Knowledge Pathways Version 3.0. Knowledge Pathways offers corporations Web-based e-learning software that allows for the quick development and deployment of highly customized training material, which can be used by a diverse global workforce. This new version provides companies with an all-in-one tool used for designing, delivering, monitoring, tracking and reporting online training.
Mondo Solutions releases latest version of sales methodology for SalesLogix
Mondo Solutions, a provider of CRM tools and services provider, has announced the release of Strategic Selling for SalesLogix 5.0, based on the Miller Heiman sales methodology. The newest functions complement original features such as an automated Blue Sheet, which is a blueprint of the individual sale, and the Red Flag feature of identifying the strengths and weaknesses of a single sale objective. This version features enhanced independence from SalesLogix standard upgrade bundles.
eOn announces integrated e-mail function for the eQueue
Unified communications provider eOn Communications Corp. has announced the addition of a fully integrated, browser-based e-mail and chat management capability for its eQueue contact center software. The open solution, based on the Linux operating system, delivers e-mail, Web chat and voice through a single queue. This allows contact centers to more efficiently interact with their customers, regardless of the media.
Knowledge Strategies selects Finali's online customer care
Finali Corp. has announced that Knowledge Strategies Group will offer Finali's online customer care services to its top-tier retail clients as a part of its "Omnitailing" package. Omnitailing is designed to enhance the customer relationship by integrating both offline and online marketing strategies and channels. Finali's customer care offering incorporates an automated-to-live process that blends live customer care with best-of-class eCRM technologies to lower support costs and increase satisfaction levels and sales.
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