iCommerce adds pre-CRM capabilities to e-commerce
iCommerce has announced its purchase of TrailBreaker, a provider of "pre-CRM" software. TrailBreaker's portfolio features data gathering and analysis software, which helps merchants optimize the effectiveness of their Web sites by providing insights into the behaviors and motivations of visitors and customers.
Primus unveils customer service for financial services
Primus has announced the availability of its Primus Suite for Financial Services, a line of products designed to bring measurable efficiencies to traditional and online CRM, including customer care, product support, self-service and sales. The suite is made up of three core products: Primus eServer, Primus eSupport and Primus eSales.
Sybase equips enterprise portal with Oncontact's CRM software
Sybase Inc. and Oncontact Software have announced a partnership in which Oncontact will serve as a premier provider of CRM software within the Sybase Enterprise Portal (EP). The Sybase/Oncontact Software partnership enhances EP with a fully integrated CRM solution that allows users to manage sales, marketing and customer service strategies anytime and anyplace, from the same portal that houses the rest of their business data and tools.
Oracle and Sun fortify alliance with continued joint technology adoption
Oracle Corp. has announced its intended adoption of Sun Microsystems' recently launched UltraSPARC III technology-based Sun Fire server line and the Solaris 8 Operating Environment. Sun Enterprise servers and Solaris 8 OE are both vital parts of Oracle's internal data center and hosting environments, and are used as a development platform for future releases of Oracle software.
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