Quick Takes: Partnering and acquisitions to enhance customer care

Siebel and Banter extend partnership

Software provider Banter has extended its partnership with e-business software vendor Siebel Systems. To satisfy the demand for intelligent customer care, Banter and Siebel have aligned to allow companies to automatically place customer communication in context and deliver intelligent responses, quickly and accurately. This intelligent response software technology will help companies improve all channels of customer contact, including field sales and service, call centers, resellers and the Web.

Banter

Siebel

Ikimbo and Broadbeam partner to provide secure wireless instant communication

Instant communication software maker Ikimbo has partnered with Broadbeam, a wireless data software platform provider, to offer software that allows the sharing of time-sensitive information over wireless networks and mobile devices. This partnership addresses the growing demand for secure instant communication in CRM and ERP. Ikimbo's Omniprise software has been fully integrated with Broadbeam's wireless platform.

Broadbeam

Ikimbo

Experian acquires Exactis from 24/7 Media

Experian has agreed to acquire Exactis from 24/7 Media, a provider of multi-platform interactive marketing. The acquisition allows Experian to deliver integrated, cost-effective e-mail campaigns. It also provides Experian with an e-mail marketing infrastructure that offers marketers an immediate, targeted and inexpensive way to reach consenting customers and self-identified prospects online.

Experian

24/7 Media

Chordiant acquires Java server technology from ActionPoint

Chordiant Software has purchased ActionPoint's Java server technology. It is an XML-based Java server that will allow Chordiant to deploy and maintain dynamic, personalized Web interactions. This technology moves transaction data and application intelligence to the customer's browser, cutting the wait-time associated with server round-trips. The applications framework also provides personalized content and offers custom presentation formats.

Chordiant

ActionPoint

To have your announcement included in Quick Takes, e-mail Assistant News Editor Christine M. Campbell at ccampbell@techtarget.com.

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