Milwaukee Electric Tool's CRM fix
Brookfield, Wis.-based Milwaukee Electric Tool Corp. has implemented ShowCase's Customer Focus Suite software. The heavy duty electric tool manufacturer plans to roll out the ShowCase software, from Chicago-based parent company SPSS Inc., for the sales management staff later this year. The Customer Focus Suite will allow district and regional sales managers to combine financial, operational sales and marketing information. This will then allow them to analyze customer trends and business opportunities.
Infotech launches Voyager online billing and customer care
Westbrook, Maine-based Infotech Solutions Corp., a provider of billing software for wireless telecommunications companies, has launched Voyager Online, which adds two new modules to the current Voyager billing and customer care package. Voyager Agent Acquisition Online enables agents and dealers to activate phones automatically and bypass sales fulfillment centers, while Voyager Customer Account Management Online enables customers to review and pay bills in a secure environment.
DWL, Sun and iPlanet announce availability of transactional CRM
New York-based DWL Inc., a transactional CRM software provider, Palo Alto, Calif.-based Sun Microsystems Inc. and iPlanet E-Commerce Solutions, a Sun-Netscape Alliance based in Palo Alto, have announced the availability of Enterprise JavaBeans (EJB) architecture-based transactional CRM software. Powered by iPlanet Application Server, Enterprise Edition software, and supporting Java 2 Platform, Enterprise Edition (J2EE), the software will help financial services and insurance companies leverage and consolidate back-end legacy and administrative systems to create personalized portals.
Hawaiian Airlines swallows CRM software
Honolulu-based Hawaiian Airlines Inc. has announced plans to implement Charter continuum, a CRM software system from Beverly, Mass.-based Swallow Information Systems. Charter continuum will be used to track all inbound customer contacts, including telephone calls and contacts received via letter and fax. Charter scanner will allow all paper correspondence to be scanned and saved as a graphical image within the system, enabling the customer service team to work more efficiently to provide inquiry and complaint resolution.
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