Quick Takes: New functions, new support

Salesforce.com adds new features to Web-based CRM

San Francisco-based Salesforce.com has announced an upgraded version of its Web-based CRM application. New functions were added to the marketing automation, sales force automation and customer service and support components, including multi-currency support. This is a routine upgrade, as Salesforce.com upgrades its software every three months.

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JPH International introduces globalized public sector CRM software

At the International City/County Management Association Conference in Salt Lake City, Waterloo, Ontario-based JPH International (JPHI) announced the general availability of Version 6.0 of SuiteResponse CRM. The public sector CRM software now has the capability to support multiple languages, including French and Italian. JPHI plans to support Spanish and German in the future.

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Chordiant integrates marketing software with customer data

Cupertino, Calif.-based Chordiant Software Inc. has announced the integration of Chordiant Marketing Director into its enterprise CRM software. This provides companies with a single view of their customers and allows them to increase the success rates of their automated marketing campaigns. New functionality resulting from this integration includes workflow queues that are generated from outbound marketing campaigns and delivered to customer service desktops.

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Genesys releases new version of CallPath

San Francisco-based Genesys Telecommunications Laboratories Inc. has announced general availability of version 6.3.1 of its CallPath product. CallPath version 6.3.1 includes improved support for Nortel Symposium customers using the Symposium call center server 4.0 Meridian link services. Additionally, the new version will enable enhanced support for Asian markets, including HuaWei switches support and localization for the Japanese market.

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