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Quick Takes: Closing the deal and studying success

Matt Hines, Assistant News Editor

J.D. Edwards completes acquisition of YOUcentric

Software maker J.D. Edwards of Denver reported that it has finished its $86 million acquisition of Java-based CRM applications provider YOUcentric. The company indicated that it paid roughly $80 million in stock and $6 million in cash for the company it first said it would purchase in August. J.D. Edwards officials said integration of Charlotte, N.C.-based YOUcentric's collaborative CRM product is proceeding rapidly.

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J.D. Edwards

Unisys report highlights need for business process focus

Bluebell, Pa.-based mainframe and services specialist Unisys Corp. released a study on the alarmingly high rate of failure in the CRM space. The report states that beginning from the perspective of a company's business processes is a major factor to successful implementation. The study tracked 25 Fortune 1000 companies in various stages of implementing CRM initiatives. According to the report, roughly 70% of the companies that successfully implement CRM begin from a business process focus rather than a technology-first or combined focus.

Unisys Corp.

Selltis delivers WebPartner PRM tool

New Orleans-based Selltis announced the availability of its WebPartner partner relationship management software tool. The company said the release was designed to better connect manufacturers with their channel partners online. WebPartner is an add-on to Selltis' sales force automation and customer relationship management software for the industrial sales market.

Selltis

Point Information Systems appoints CEO

Dublin-based electronic CRM software maker Point Information Systems named Keith Holmes as its chief executive officer. Holmes was previously vice president of research and development at Point, a company he joined in 1998. Before working at Point, Holmes spent 14 years at IBM, where he was the chief architect of IBM's CRM offering for the insurance industry.

Point Information Systems

SAS Institute serves up Access interface for SAP

Business intelligence software vendor SAS Institute of Cary, N.C., released its SAS/Access interface for use with SAP's Business Information Warehouse software. SAS said the product is designed to help organizations extract data from their existing SAP infrastructures. The SAS interface also eliminates the need to perform complicated searches through the underlying SAP data structure.

SAS Institute

SAP

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