U.K. retailer implements Siebel
Marks & Spencer, a U.K.-based retailer of clothing, food, housewares and financial services, is now using Siebel eRetailer, a suite of vertical market-specific CRM applications. The suite includes Siebel eRetail Call Center for managing, synchronizing and coordinating customer interactions across multiple channels. It creates a centralized repository of information that call center agents can draw upon when talking with customers.
Up to 30 Marks & Spencer food and textile technologists are also using the San Mateo, Calif.-based Siebel's integrated customer view to assist with the research and development of new products and services.
Packaging company chooses CRM from Infinium
Caraustar Industries, a paperboard and packaging company, has selected Infinium CRM from Infinium Software in Hyannis, Mass. Caraustar is hoping to use the applications to improve customer satisfaction, manage sales leads, increase sales wins and cut marketing costs. Among the selection criteria were Infinium's commitment to IBM's AS/400, the ease of integration and customer references.
Lawson upgrades professional, internal services automation software
Palm Desert, Calif.-based Lawson Software has introduced new versions of its professional services automation and internal services automation software. Lawson PSA 5.0 and SA 5.0 are Web-based offerings for integrating opportunity, project and resource management, time and expense, billing/chargeback, and analytics and reporting.
The new versions feature French language translation, analytic datamarts, a portal interface and offline access. Both applications will be available in May, the company said.
Interobject introduces Web-based CRM for mid-market
Santa Clara, Calif.-based Interobject Systems has released IOS/Support v2, a Web-based CRM system for small and mid-sized companies. IOS/Support v2 integrates telephone calls, e-mails and Web requests into trouble tickets. It also manages customer account information and includes an online help library, among other features.
MarketsOnDemand cuts rental list pricing
MarketsOnDemand, an Internet-, permission-based direct marketing and data firm, has cut its list pricing and increased the availability of telephone numbers for both list rental and list enhancement. The price reductions affect e-mail, postal and phone lists, as well as e-mail delivery fees. The Chicago-based firm has added more than 7 million telephone numbers to CoreBase, its consumer marketing database.
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