For example, searchCRM spoke with Brian Dunn, Adapt's CEO,
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about how there has been a shift from focusing on sales to focusing on customer service. You can read that interview
here. On Wednesday, we had a fantastic event with Mr. Dunn, who fielded questions ALL DAY in our discussion forum. You can see what questions our members asked Brian -- and how he responded -- by viewing the discussion threads.
SearchCRM also conducted an interview with one of Adapt's customers, World Precision Instruments. We wanted to know more about their project and how they are measuring success. Read that story, entitled Case study: AdaptCRM rids WPI of double data entry.
Brian Dunn has agreed to make himself available this week via our "Ask the Expert" feature, so if you have questions about any of the material from last week, you can still get the answers you need -- straight from the top. Just submit your questions and Brian will respond. In general, it was a very informative week filled with interesting questions and comments. Thanks to everyone who participated.
If you have further questions, feel free to email us.
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