Aspect wins $150 million IRS deal
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San Jose, Calif.-based call center CRM specialists Aspect Communications Corp. won a major deal from the U.S. Internal Revenue Service. The company reported that the $150 million contract would stretch over six years and include services and training, as well as support the IRS' existing Aspect contact center infrastructure. The IRS previously standardized its 40 contact centers across the country on Aspect technology.
Pitney Bowes puts its stamp on Siebel
Integrated mail and document management giant Pitney Bowes Inc., Stamford, Conn., chose Siebel Systems Inc., San Mateo, Calif., to capture its customer interactions and synchronize communications across the company. Pitney Bowes said it chose to standardize on Siebel e-business applications for field sales, service, marketing and analytics based on the return on investment the company experienced with Siebel's Call Center product line. The company will integrate the e-business applications with its mySAP applications and legacy back-office systems including accounts receivable, billing, order processing and contracts.
Syntellect catalogs J.C. Whitney contract
Call center automation experts Syntellect Inc., Phoenix, landed a three-year deal to provide automotive parts catalog retailer J.C. Whitney & Co. with voice automated response technology. Under the pact, Syntellect will design, deploy and host its Vista Interactive Media Response (IMR) package for the wholesale giant. The new applications will work to complement the company's current methods of providing order status and taking catalog requests through its call centers and Web site.
FinanCenter gets AAA approval
Tucson, Ariz.-based CRM software vendor FinanCenter Inc. won a deal with American Automobile Association Inc. (AAA). AAA is expanding its Web presence with the addition of FinanCenter's Auto Analyzers. The automobile financial decision-making tools are meant to enhance both the automotive content and functionality of AAA's Web site.
Lawson Software buys out Keyola
Vertical ERP applications vendor Lawson Software Inc., St, Paul, Minn., snapped up business intelligence specialists Keyola, Orlando, Fla. The firm said it will leverage Keyola's collaborative business intelligence technology to enhance the capabilities of its applications that deliver notifications across an enterprise. Called Lawson Smart Notification, the application is user defined and can be received via PDA, e-mail, voice, text messages and wireless devices.
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