ClickSoftware wins royal award
Campbell, Calif.-based service applications vendor ClickSoftware Inc. won top recognition at the U.K.'s 2002 CRM Industry Awards in the category of best field service-led CRM. At a gala dinner ceremony held in London, the Duchess of York herself presented the industry award to the software company and its client RM PLC, a supplier of products and services for the educational market. ClickSoftware is on a roll of late with IT analyst firm IDC also listing it among its top 20 customer support and contact center vendors in a study issued in the last month.
ViaFone wins FedEx business
Mobile applications vendor ViaFone Inc., Brisbane, Calif., reported that overnight shipping giant FedEx Corp. chose its OneBridge offering to give its customers the ability to track package status, access drop-off location information and e-mail tracking results via wireless devices. FedEx said it implemented the ViaFone product in roughly four weeks. The system lets customers access shipping information from 50 types of wireless handhelds including Web-enabled phones, two-way pagers and PDAs.
FrontRange fills out its executive team
Colorado Springs, Colo.-based customer service software vendor FrontRange Solutions Inc. announced the hiring of Jerry Lumpkin as its senior vice president of marketing. Lumpkin joins FrontRange from giant IT distributor Ingram Micro Inc., where he was senior vice president of marketing for North America. The appointment follows the naming of new President and CEO Patrick Bultema last fall. Other recent executive hires include Ted Manakas, senior VP, general manager of the Americas; Dennis Bauer, vice president of Americas sales; Brian Stout, vice president of business development; and Bill Auvil, vice president of customer service for the Americas.
MetaMatrix and Versata sign strategic alliance
New York City-based data management applications vendor MetaMatrix Inc. has inked a new pact with business logic software maker Versata Inc., Oakland, Calif. Under the alliance, MetaMatrix and Versata will offer customers combined application infrastructure automation. MetaMatrix' integration technology will be combined with Versata's declarative business logic software, according to the two firms.
Data Junction widens partnership with Synergex
Data Junction Corp., Austin, Texas, a provider of data integration applications, furthered its partnership with Synergex International Corp., Gold River, Calif. The enterprise software vendor for small to mid-sized businesses will utilize Data Junction technology to integrate back-end systems with enterprise systems. Synergex reported it will use Data Junction's integration technology to build and automate transformations, shift business processes and develop messaging systems.
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