Pivotal debuts new contact center application
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Vancouver, British Columbia-based mid-market CRM vendor Pivotal Corp. rolled out its latest contact center software package featuring advanced customization and integration capabilities. The company reported that the new applications set is fully integrated with its Pivotal CRM Suite and offers a flexible architecture, a desktop that consolidates and supports multiple channels, and easy integration with enterprise applications. Pivotal claims that the integration capabilities have been better aligned to mesh with transactional systems, telephony infrastructure and data sources within and beyond business boundaries.
Salesnet releases .NET-based Web services interface
Sales force automation specialists Salesnet Inc., Boston, introduced a new application programming interface (API) for Web services built on Microsoft Corp.'s .NET software architecture. According to Salesnet, the Web services API will better enable integration between its SFA solution and other CRM applications. The company said this functionality would allow customers to leverage existing technology investments and support the flow of customer and sales data across the enterprise, powering best-of-breed CRM strategies.
Itron upgrades to Siebel 7
San Mateo, Calif.-based CRM market leader Siebel Systems Inc. announced that energy industry technology provider Itron Inc., Spokane, Wash., would migrate to its Siebel 7 applications set. A Siebel customer for several years, Itron reportedly will utilize the vendor's flagship CRM software package to standardize its customer, employee and partner facing operations. Itron will use Siebel 7 applications, spanning CRM, employee relationship management (ERM), and partner relationship management (PRM) to enhance its sales, marketing, and customer service and to drive employee and partner communications.
FrontRange Solutions introduces GoldMine CustomerIQ product
Mid-market CRM software maker FrontRange Solutions Inc., New York, introduced its latest set of vertical applications dubbed GoldMine Customer IQ. The firm said that the new package combines its existing architectural framework with industry-specific components, making it one of the first vertical CRM offerings with out-of-the-box functionality for the financial services and discrete manufacturing markets. FrontRange claims the new software also offers a high degree of adaptability, enabling users to better customize unique business processes.
Salesforce.com wins NexPrise deal
San Francisco-based online CRM vendor Salesforce.com reported that business process applications maker NexPrise Inc., Carlsbad, Calif., standardized on its Enterprise Edition software. The hosted CRM provider said that NexPrise would use its extended architecture for integration with its own Program Manager application. Salesforce.com said its products have proven to be complementary to NexPrise's own application, providing the ability to share and catalog information on global customers, including contact information and detailed technical specifications.
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