SalesForce.com Discussion Day Archive - 05/22/2002

SalesForce.com Discussion Day Archive - 05/22/2002

SalesForce.com Discussion Day Archive - 05/22/2002

Author: searchCRM
Subject: Discussion Day May 22 with Salesforce.com
Date Posted: 05/22/2002

Join us all day today, May 22nd, for a discussion with Dave Moellenhoff, Chief Technology Officer at Salesforce.com.. Dave will be monitoring this discussion board throughout the day, responding to your questions and comments. This is your chance to get answers to your most important questions, so post them now.

Dave Moellenhoff
Chief Technology Officer Dave Moellenhoff, along with Marc Benioff, Frank Dominguez and Parker Harris, founded salesforce.com in March, 1999. As CTO, Moellenhoff is responsible for the architecture and design of the salesforce.com system. Prior to founding salesforce.com, Moellenhoff was president of Left Coast Software, a San Francisco-based Java consulting firm he co-founded. Among the clients Moellenhoff worked with at Left Coast were industry leaders such as, Excite@Home, NCI, and SBC. Prior to founding Left Coast, he was a senior developer at Metropolis Software (later acquired by Clarify), an early innovator in sales force automation software. Moellenhoff holds bachelor's degrees in Electrical Engineering and Computer Science, as well as an MBA from Washington University in St. Louis.


Author: searchCRM
Subject: Why salesforce.com?
Date Posted: 05/22/2002

Can you explain what sets salesforce.com apart from traditional client-server applications?

Posted in response to: Why salesforce.com?
Author: MoellenhoffSALESFORCE
Subject: Re: Why salesforce.com
Date Posted: 05/22/2002

Salesforce.com believes in delivering enterprise software solutions online. We see traditional client-server software as expensive and risky – it can take months to install and offers little or no return on investment. The Internet is democratizing software – making it affordable, easy to implement and upgrade, and offering a fast ROI. With salesforce.com, there are no hidden fees from increased IT support or exorbitant consulting costs, and because salesforce.com charges on a per user per month basis, there is absolutely no risk involved.

Author: searchCRM
Subject: Integration with call center
Date Posted: 05/22/2002

Can you discuss Salesforce.com's ability to integrate with call centers?

Posted in response to: Integration with call center
Author: MoellenhoffSALESFORCE
Subject: Re: Integration with call center
Date Posted: 05/22/2002

Salesforce.com completely integrates with Genesys' Suite 6 contact center. Previously, CTI and CRM had to be based in one location, but with salesforce.com's web technology, all customer information can be accessed from a number of telemarketing or customer service centers.

In addition to call center integration, salesforce.com customers can offer an online support channel, allowing for problem resolution 24/7 - without contacting a sales or service rep. Companies have the ability to handle a higher case load and improve customer satisfaction for additional benefit and cost savings.

Posted in response to: Re: Integration with call center
Author: IMCanadian
Subject: Software as a Service
Date Posted: 05/22/2002

I have always been a big advocate for the "Software as a Service" Model and I have been closely following Salesforce.com's initiatives. I believe "Application Service Provider - ASP" has given this innovative model a bad name because it essentially confused prospects and customers. In light of 9/11, the dotcom bust, corporate right-sizing and the trends for companies to focus on core competencies ("using" a software solution rather than evaluating, selecting, buying, implementing and hopefully realizing benefits), do you feel that Tom Siebel's comment about Salesforce.com; companies do not typically buy this way (software as a service) might be missing the mark? If so why do you feel this way?

Author: searchCRM
Subject: Secure data?
Date Posted: 05/22/2002

A lot of folks say they are apprehensive about having their data being stored by someone else - can you speak to the security of your solutions?

Posted in response to: Secure data?
Author: MoellenhoffSALESFORCE
Subject: Re: Secure data?
Date Posted: 05/22/2002

Salesforce.com provides state-of-the-art security to ensure that customer data is never compromised. Security measures include continuous deployment of proven, up-to-date firewall protection, SSL encryption, and other security technologies, including proprietary products developed specifically for salesforce.com. The network perimeter is protected by multiple firewalls and monitored by intrusion detection systems — all sourced from industry-leading security vendors. In addition, salesforce.com leverages the strongest encryption products to protect customer data and communications, including 128-bit Verisign SSL Certification and 1024 Bit RSA public keys.

Author: CarGuy
Subject: Genesys
Date Posted: 05/22/2002

Good morning Dave. Can you please tell us how Genesys will integrate with SalesForce.com. Are screen pops using caller ID a service that is or will be offered? How will the service connect to telephony switches, etc.? SalesForce.com offers awesome products with constant value added innovations. It is no wonder that sf.com out paces the competition. We love our SalesForce.com

Thanks.
Ivan

Posted in response to: Genesys
Author: MoellenhoffSALESFORCE
Subject: Genesys
Date Posted: 05/22/2002

Thanks for the compliment -- we always love to hear from happy customers.
At the recently concluded Genesys user conference, we demonstrated integration of Genesys' Suite 6 contact center capabilities with salesforce.com Enterprise Edition using our Web Services Integration Kit, a XML-based API.

The integration we have done with Genesys includes exactly what you mention, i.e. screen pops using caller ID. But it also includes a lot more -- for both inbound and outbound scenarios in contact centers. We will offer this as a professional service based on a customer's specific CTI requirements and telephony infrastructure.

Post #196: Posted in response to: Re: Integration with call center
Author: IMCanadian
Subject: Genesys Integration
Date Posted: 05/22/2002

Hello from Canada Dave! Is the integration with Genesys going to focus on customers with existing Genesys Univeral Queue on-site or are you planning to integrate with other Genesys partners who currently provide customers with Genesys as a managed service (same "software as a service" model as Salesforce.com? Thanks in advance.

Posted in response to: Genesys Integration
Author: MoellenhoffSALESFORCE
Subject: Genesys Integration
Date Posted: 05/22/2002

Our existing partnership and integration is with Genesys. If a company is working with a Genesys managed service provider and is interested in integrating this with salesforce.com, we would be able to do that as well. Our Web Services, XML-based API makes this easy to achieve.

Author: bill
Subject: distributed databases
Date Posted: 05/22/2002

The more I talk to sales people all around the country, the more I find that they really want access to their SFA/CRM database remotely AND when disconnected from the internet or their network. Where do you stand on this issue and how do you satisfy this request from users?

Posted in response to: distributed databases
Author: MoellenhoffSALESFORCE
Subject: Offline Edition
Date Posted: 05/22/2002

We've heard from our users about needing access to their data when not connected, and that's why we developed salesforce.com Offline Edition. We think the Offline Edition is really revolutionary for an online software service -- it's entirely browser-based, but allows you to access your data when disconnected from the web. By building Offline to run in the browser, we can present the same UI users are familiar with (with means no training) and continue to model the complex data relationships in the way something like a spreadsheet cannot do. The transition from online to offline is seamless.

Author: narentimecubeinc
Subject: sfa analytics
Date Posted: 05/22/2002

Do you see many customers requiring sfa analytics, i.e. analytics on the sales force itself? What percentage of your customers do you think would this number be?

Posted in response to: sfa analytics
Author: MoellenhoffSALESFORCE
Subject: Analytics
Date Posted: 05/22/2002

Analytics is definitely a hot area in CRM today. Salesforce.com has always offered fairly sophisticated analytic capabilities through our customizable reporting engine. In addition to our standard canned reports, users can define custom reports aggregating and grouping data at multiple levels by arbitrary columns. As time goes on and we get more input from users, we will build additional analytic capabilities (e.g., we just added the ability to analyze campaign effectiveness using opportunity data). For users requiring more advanced analytic capabilities, our XML API (or tools that communicate with our API like DataJunction) can be used to pull data into an analytic engine (like Microstrategy).

Author: CRMman
Subject: Microsoft SharePoint Portal Server
Date Posted: 05/22/2002

Does your product integrate with SharePoint?

Posted in response to: Microsoft SharePoint Portal Server
Author: MoellenhoffSALESFORCE
Subject: SharePoint
Date Posted: 05/22/2002

We haven't done an integration to SharePoint yet, but it should be pretty easy for someone to write one using our XML API.

Author: daxtacey
Subject: Offline
Date Posted: 05/22/2002

I wanted to ask about the pricing of your Professional Edition and how it would be more cost effective than purchasing a client server CRM solution. At $65 per user per month it seems inexpensive enough for the first year but it does get expensive when you add up two or three years worth of licensing. Is there a point where we would ever own the solution or would we continue to pay the monthly fee forever?

Posted in response to: Offline
Author: MoellenhoffSALESFORCE
Subject: Offline
Date Posted: 05/22/2002

You raise a good point; we are asked this quite often. Customers continue to pay the monthly fee as long as they use our service. However, this is still inexpensive compared to client-server CRM solutions even after many years. Why? Remember, other than the savings on the license fee and initial implementation, customization and training, there is absolutely no IT infrastructure, hardware, and personnel cost to incur -- which you would otherwise have to spend annually. Then, there's also no additional maintenance or upgrade costs. With client-server solutions, you would not only have to pay for the maintenance and upgrades (typically 15%-20% of your license fee), but you would also have to spend more consulting dollars on implementing and customizing the upgrades. And all these costs continue into the future. How many companies have static business processes that don't change once a CRM solution is implemented? With salesforce.com's flexible information infrastructure, you can easily and inexpensively change the application to fit your changing business needs and also automatically receive upgrades.

On the whole, with salesforce.com you have at the very least a 5X to 10X advantage in total cost of ownership (and ROI) over the life of the solution.

Author: TommyD
Subject: competitor intelligence
Date Posted: 05/22/2002

How does salesforce.com enable a user to integrate and use intelligence on their competitors is support of tasks such as account targeting and account planning?

Posted in response to: competitor intelligence
Author: MoellenhoffSALESFORCE
Subject: Competitors
Date Posted: 05/22/2002

Salesforce.com allows users to track competitors on opportunities, along with information about the competitor's strengths and weaknesses. You could also add custom fields to track additional information about competitive wins/losses, and create reports to analyze win/loss ratios or other competitive analysis.

Dig deeper on SaaS CRM and CRM on demand implementation

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close