For a wrap-up of SearchCRM.com's coverage of Siebel Worldwide User Week, check out the following links.
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Siebel, the leader in enterprise CRM deployments, is also going after the upper end of the CRM mid-market. The question for users is whether Siebel's software will meet their needs better than, say, new offerings from competitors like Microsoft.
Siebel has put integration under the spotlight at its annual user show, but not everyone is singing the praises of the CRM leader's strategy.
At his company's user conference, Tom Siebel shouldered the blame for the "mind-numbing complexity" surrounding some CRM software. He offered the new Universal Application Network and a partnership with Microsoft as possible solutions.
Microsoft chairman Bill Gates outlined an expanded partnership with Siebel that calls for the companies to work together to develop the CRM market leader's software for the .NET platform. The announcement put an end to widespread speculation that the companies might forge even closer ties.
As it kicks off its annual user week, Siebel is giving users a look at its Universal Application Network, an XML- and Web services-based package for connecting applications on multiple platforms.
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