May 2003: The Month in Review on SearchCRM.com
By Editorial Team
30 May 2003 | SearchCRM.com
In May, SearchCRM.com reported on Siebel's market position from a variety of angles: Is SAP the number one threat for Siebel? What is Siebel's position in the formidable call center market? Can Siebel meet the market's integration challenge? Get the scoop on Siebel...
Also, check out our Special Report on Strategies for Contact Center Success, a series of articles designed to help you set your contact center strategy, better service your customers and make the most of your interactions with them.
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TOP 10 MOST POPULAR NEWS ARTICLES
10.) Oracle re-tools SFA with users in mind
9.) Extensions for MS CRM keep on coming
8.) Straight Talk on Siebel: The real deal on integration
7.) SPSS offers predictive analysis capabilities
6.) Salesforce.com to let users extend its software
5.) Web analytics bites into a 'cross-channel cookie'
4.) ChannelWave breaks into the PRM midmarket
3.)Siebel dominates call center, but not without help
2.) Special Report: Strategies for Contact Center Success
1.) SAP poised to challenge Siebel
TOP 10 EXPERT TIPS
10.) Webcast: The Role of Analytics within Customer Lifecycle Management
9.) Contact Center advice: First call resolution
8.) Expert advice from Gartner: Who is in charge of CRM?
7.) Customer Loyalty advice: What's first: CRM or loyalty program? (Parts 1 and 2)
6.) Expert advice from Gartner: How can CRM be improved upon?
5.) Webcast: Strategic Thinking: Align Corporate, Call Center, and Technology Strategies for Call Center Success
4.) Expert advice from Gartner: Key metrics for determining ROIs
3.) Webcast: The Customer Interaction Hub: Enabling Consistently Excellent Customer Service
2.) Featured Topic: Top CRM White Papers
1.) Expert advice from Gartner: CRM and change management
OTHER MAY FEATURED TOPICS
OTHER MAY NEWS ARTICLES
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