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A host of other options

Barney Beal, SearchCRM.com News Writer

Thursday's much-anticipated announcement that Siebel Systems Inc. is joining up with IBM to offer a hosted application means the market leader in CRM is now partly an application service provider.

The other major enterprise CRM software vendors also offer hosting services. Here's a look at what the enterprise players feature:

Siebel Systems Inc., San Mateo, Calif.

Siebel OnDemand will be available by the end of the year.

-Built for the Web, the application offers roughly 40% of the enterprise functionality

-Designed to allow companies to transition to the on-premise software

-Targets mid-sized customers and divisions within current and larger customers

SAP AG, Walldorf, Germany

MySAP.com hosting service currently available

-Billed as lower cost with quicker start-up time and streamlined functions of the enterprise application

-Offers seamless links with SAP's other business applications

-SAP Hosting provides enterprise applications hosting, remote application management and implementation hosting.

PeopleSoft Inc., Pleasanton, Calif.

PeopleSoft hosting now offered through PeopleSoft Global Services

-Touted as flexible solution at a more competitive price than the enterprise version

-Offers hosting through three areas: OnRamp Hosting with prepackaged application suites; Flex Hosting, a mid-tier service that handles hardware, infrastructure,

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maintenance and applications management; andConcierge Hosting, the top-tier hosting option with extended management and support

Oracle Corp., Redwood Shores, Calif.

Oracle E-Business Suite Outsourcing available today

-Outsource offering contrasts with hosted model and integrates with Oracle's support organization and product development

-Promoted with promises of better management through higher availability, improved security and easier upgrades, faster service

-Predictable costs


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