Thursday's much-anticipated announcement that Siebel Systems Inc. is joining up with IBM to offer a hosted application means the market leader in CRM is now partly an application service provider.
The other major enterprise CRM software vendors also offer hosting services. Here's a look at what the enterprise players feature:
Siebel Systems Inc., San Mateo, Calif.
Siebel OnDemand will be available by the end of the year.
-Built for the Web, the application offers roughly 40% of the enterprise functionality
-Designed to allow companies to transition to the on-premise software
-Targets mid-sized customers and divisions within current and larger customers
SAP AG, Walldorf, Germany
MySAP.com hosting service currently available
-Billed as lower cost with quicker start-up time and streamlined functions of the enterprise application
-Offers seamless links with SAP's other business applications
-SAP Hosting provides enterprise applications hosting, remote application management and implementation hosting.
PeopleSoft Inc., Pleasanton, Calif.
PeopleSoft hosting now offered through PeopleSoft Global Services
-Touted as flexible solution at a more competitive price than the enterprise version
-Offers hosting through three areas: OnRamp Hosting with prepackaged application suites; Flex Hosting, a mid-tier service that handles hardware, infrastructure, maintenance and applications management; andConcierge Hosting, the top-tier hosting option with extended management and support
Oracle Corp., Redwood Shores, Calif.
Oracle E-Business Suite Outsourcing available today
-Outsource offering contrasts with hosted model and integrates with Oracle's support organization and product development
-Promoted with promises of better management through higher availability, improved security and easier upgrades, faster service