Reporting for non-geeks

Article

Reporting for non-geeks

Arguably the biggest trend in business intelligence these days is "tools for the masses," and Quick Query from Information Builders Inc. is the latest to hit the market.

The new tool from the New York-based

    Requires Free Membership to View

    When you register, you'll begin receiving targeted emails from my team of award-winning editorial writers on the latest customer relationship management (CRM)and call center technology issues today. Our goal is to keep you informed on the hottest issues facing this fast-changing industry.

    Hannah Smalltree, Editorial Director

    By submitting your registration information to SearchCRM.com you agree to receive email communications from TechTarget and TechTarget partners. We encourage you to read our Privacy Policy which contains important disclosures about how we collect and use your registration and other information. If you reside outside of the United States, by submitting this registration information you consent to having your personal data transferred to and processed in the United States. Your use of SearchCRM.com is governed by our Terms of Use. You may contact us at webmaster@TechTarget.com.

company is an add-on to the WebFocus application, and it comes without a user-based fee.

Information Builders is selling Quick Query for a one-time cost of $25,000 per server. The company is also offering up the source code to make the tool completely customizable, said Michael Corcoran, Information Builders' chief communications officer.

Aimed squarely at novice users, Quick Query displays reports in HTML, Excel 2000 or PDF. The wizard-like interface walks the user through creating reports.

"The novice end user is telling us they need more," Corcoran said. "They need to point and click against the database and create their own reports. It's a simplified tool, built to look very comfortable to them."

For example, a low-level business user might need a report on the number of recent orders shipped delinquently. While such a report might not be available out of the box, it could be built simply with Quick Query, Corcoran said.

Quick Query is built on a thin-client architecture, enabling users to build and save reports via the Internet without deploying additional desktop software, plug-ins or Java, the company said. It also enables scheduled delivery to e-mail, printers and fax machines.

Air Canada in Montreal has been testing the tool in its invoice department, and the company gives the product positive reviews.

"It really is simple. It took me an hour to show [the department] how to use it, and I haven't heard from them since," said Elaine Burgess-taal, a financial analyst with the airline.

The invoice group has been using Quick Query to build reports on topics such as the number of invoices billed to a particular customer, and at what dollar value. With access to the company database, reports that would have taken weeks and required going through old invoices are now created in less than five minutes. The pricing model is attractive as well because some reports would have necessitated seeking external technology assistance, Burgess-taal said.

FOR MORE INFORMATION:

Article: BI bonanza in busy upgrade week

Article: TCO study awards BI bragging rights

Best Web Links: Reporting