Week of 05 Jun 2017 Pegasystems turns up heat on Salesforce Einstein CRM AI (06 Jun 2017)
AI in CRM holds promise, but Pegasystems' CEO warns business users not to believe the hype -- especially around Salesforce and Oracle AI.
Week of 15 May 2017 Build a martech stack beginning with CRM, marketing automation and CMS (18 May 2017)
There are about 5,000 vendors in the marketing technology space, but you may need only about three for a complete martech stack. Here's how to choose the right ones.
Week of 17 Apr 2017 Industry-specific CRM systems still on the rise (20 Apr 2017)
Certain segments, such as real estate or the cannabis industry, have unique regulations and specific customers that benefit from specialized CRM.
Week of 10 Apr 2017 Adobe and Microsoft strengthen partnership, integrate products (14 Apr 2017)
By partnering, two tech giants are able to fill the gaps they have in their customer experience platform.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.