Week of 13 Jun 2016 Customer engagement strategies hinge on social media savvy (16 Jun 2016)
There are a number of tools that help companies collect and analyze customer data behind the scenes, but the most valuable interactions may happen out in the open on social media.
Microsoft plans to acquire professional network LinkedIn for $26.2 billion to provide a more comprehensive system of information for Office 365 and Dynamics CRM.
Week of 23 May 2016 Maximize growth through sales collaboration (25 May 2016)
OHL, a global supply chain management company, grew sales with successful collaboration between sales teams and marketers.
Week of 09 May 2016 Consumers still eye smart home technologies warily (13 May 2016)
Despite the ever-ballooning list of smart home products on the market, consumers still see smart home technologies with reticence and as unnecessary.
IoT consumer technologies raise ethical questions (12 May 2016)
While IoT technologies may be poised to take over markets like connected homes and smart cities, they are raising moral questions for data purveyors.
Week of 04 Apr 2016 Blockchain as a service may be in your future -- like it or not (06 Apr 2016)
Although consumers have been reticent about digital payments, new services -- such as Venmo and blockchain -- are making the benefits of mobile payments difficult to deny.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.