Week of 20 Feb 2017 Chatbots, IoT implementation drive SAP next-generation CRM (21 Feb 2017)
As CRM chatbots improve, as well as IoT implementations to support customer service, SAP users find new uses for the tech, thanks to tighter integration to S/4HANA.
Week of 12 Dec 2016 Customer experience trends: Why predictive analytics failed and more (14 Dec 2016)
Bluewolf co-founder Eric Berridge looks at customer experience management in 2016, predictive analytics challenges and why customers must be at the center of your strategy.
Week of 28 Nov 2016 AI, IoT, intelligent systems take center stage in 2017 technology trends (02 Dec 2016)
Experts held forth on the promise and pitfalls of technologies that are changing today's environment at the Gilbane conference.
Insightly adds CRM security to its product (29 Nov 2016)
With smaller security budgets and IT teams than enterprise businesses, small and medium-sized companies are more vulnerable to cyberattacks. Insightly's new security features hope to combat that.
Week of 14 Nov 2016 Five tips to boost sales reps' sales forecast accuracy (18 Nov 2016)
Sales managers are constantly trying to squeeze more revenue out of sales reps, but these tactics can be counterproductive.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.