CRM News Archive

• 23 Oct 2009

  BT taps open source BI, homegrown DW for customer data (SearchDataManagement.com)

  Telecommunications giant British Telecom built its own data warehouse from the ground up, then added open source software from JasperSoft to unlock...

• 20 Oct 2009

  Siemens’ long journey to CRM: Custom to SAP to Oracle and more

  At one point, Siemens had 500 CRM systems across the company. It has tried custom development, SAP and now Oracle CRM in an attempt to standardize.

• 16 Oct 2009

  Oracle unwraps Fusion Applications, new user support portal (SearchOracle.com)

  Oracle closed out OpenWorld with chairman Larry Ellison debuting its long-awaited Fusion Applications Suite along with a new portal anchored by its...

• 13 Oct 2009

  Benioff plays nice with Oracle at OpenWorld

  Marc Benioff, who invested heavily in a booth and an appearance at Oracle's OpenWorld, claimed companies can deploy Oracle and Salesforce.com...

• Oracle's CRM roadmap includes running Siebel in Outlook, social CRM

  Oracle executives outlined the company's plans for CRM in the coming year, including a REST API, running Siebel in Outlook out of the box and social...

• 12 Oct 2009

  Oracle CRM veterans offer a few innovative deployment tips (Voices of CRM)

  Presenters at Oracle OpenWorld offered up a few innovative tips for ensuring a successful CRM implementation.

• 08 Oct 2009

  Does SAP have to give away CRM? (SAP Watch)

  SAP is including CRM licenses in with its ERP deals. It sounds familiar. What happened to making something customers want to buy?

• 05 Oct 2009

  Salesforce.com and Cisco offer fully cloud-based call center

  Salesforce.com is combining its on-demand call center software with on-demand IP telephony. It will allow companies to launch a call center without...

• 02 Oct 2009

  What does Google Wave mean for CRM? (Voices of CRM)

  Salesforce.com has already created a prototype to run its Service Cloud on the Google Wave. Who's actually ready for it?

• 01 Oct 2009

  Self-service software demands a strong knowledge base

  The recession has companies looking harder at customer self-service technology, but the underlying knowledge base must be carefully constructed,...

• 29 Sep 2009

  Contact center benchmarking study finds emphasis on profits, processes

  Despite the economic downturn, contact centers are working toward providing profit and streamlining their business processes, an annual call center...

• 24 Sep 2009

  Gartner: Now is the time to buy marketing resource management (MRM) software

  Marketing budgets were hit hard by the recession, but buying MRM now can lead to quick returns and position organizations to move quickly when the...

• Work-at-home agents part of a shifting tide for West Marine

  With an aging contact center infrastructure and an expiring building lease, West Marine shifted its call center agents to a work-at-home model with...

• 15 Sep 2009

  Federal CIO redirects infrastructure dollars to cloud (SearchCloudComputing.com)

  Federal CIO Vivek Kundra unveils an 'app store' for the government to buy cloud products. Is this a windfall for cloud companies?

• U.S. CIO joins DOD in backing SaaS for government (Voices of CRM blog)

  A new site for SaaS applications for government agencies and certification for one SaaS vendor by the DOD are helping reassure CRM buyers about SaaS...

• 14 Sep 2009

  Are customer communities really all that helpful? (Voices of CRM blog)

  Customer communities are touted as a way to transform businesses to a customer-centric enterprise, but a speaker at the Gartner CRM Summit and...

• 10 Sep 2009

  The back end matters too: Social CRM and the customer-centric supply chain

  Think Social CRM is purely a sales, service and marketing phenomenon? Think again. Columnist Paul Greenberg explains how it can impact the supply...

• 09 Sep 2009

  Oracle CRM On Demand data integration raises big issues (SearchOracle.com)

  Oracle CRM On Demand data integration projects require strategic thinking and a whole lot of soul searching, experts say.

• SaaS CRM vendors get serious about Web self-service features

  Oracle, Salesforce.com and RightNow all took significant steps toward beefing up their customer service capabilities with customer communities and...

• 08 Sep 2009

  RightNow buys HiveLive to deliver customer communities integrated with CRM

  RightNow became the latest CRM vendor to offer a social CRM component, this time buying HiveLive to help organizations build their own customer...

• 27 Aug 2009

  SaaS CRM integration programs require business involvement, not just IT

  SaaS CRM was brought into many companies by sales divisions circumventing IT. But if they want integration with other systems, IT can't help without...

• 17 Aug 2009

  Web meetings, video to emerge from the recession

  The dot-com bust brought us on-demand computing. See what innovation columnist Denis Pombriant thinks the current recession will give us.

• 13 Aug 2009

  SugarCRM's new CEO on open source CRM and cloud computing

  Open source luminary Larry Augustin -- the new CEO at SugarCRM while the company looks for a permanent replacement for John Roberts -- discusses the...

• 10 Aug 2009

  When interests coincide: Social CRM and vertical communities

  In his first column for SearchCRM.com on trends in social CRM, Paul Greenberg examines the emergence of vertical communities, including Lane Bryant...

• 22 Jun 2009

  Aspect, Witness target workforce management (destinationCRM)

  The two contact center companies have each released enhancements to their workforce management applications as they compete for the burgeoning market.

• Benioff: 'We are in a market share war' (Reuters)

  Buoyed by spending in Asia and Europe, Salesforce.com is expanding staff there as it competes in a battle with SAP, Oracle and Microsoft, its CEO...

• Big business buys into on-demand CRM (The Deal.com)

  SAP's entrance into the market and enterprise deals by on-demand CRM pioneers shows acceptance in the market, but back office integration remains a...

• Business intelligence for better healthcare (SearchDataManagement.com)

  Jefferson Medical Center used business intelligence software to measure and improve employee productivity while maintaining a high level of patient...

• CDC renews hostile bid for Onyx (Reuters)

  CDC Software has increased its offer for Onyx Software to $5 per share as it seeks to keep the company out of the hands of M2M Holdings. M2M has...

• CDC withdraws Onyx bid (Associated Press)

  Citing a short deadline for due diligence and the refusal of Onyx to provide documents, CDC has withdrawn its $5 per share takeover bid. M2M Holdings...

• Compliance software essentials: Build a technology toolbox (SearchDataManagement.com)

  There's really no one technology answer for regulatory compliance. Companies need a variety of tools to effectively meet the requirements of...

• Customer data mining built up by Northern Tool (SearchDataManagement.com)

  Northern Tool enhanced its customer data mining by bringing an outsourced database in-house, integrating new data sources and implementing marketing...

• D&B exec. preaches data cleansing (vnunet.com)

  Companies have hung on to old IT systems and left behind a tangled mess of data entry points. CIOs and IT directors are often held accountable and...

• Data management briefing: MDM with David Loshin (SearchDataManagement.com)

  Listen to a comprehensive overview of master data management (MDM) technology with expert David Loshin and learn the key to MDM success.

• Eloqua moves toward marketing platform (destinationCRM)

  With the release of its 2006 Summer Conversion Suite, the B2B marketing software vendor is moving away from being a pure technology vendor to a...

• Europe increasing CRM investments (Computing)

  The market for CRM software in Europe increased to $1.9 billion last year, according to Gartner, correlating with its strong economy.

• Gartner: Siebel still No. 1 in SFA

  Gartner's latest Magic Quadrant names Siebel the leader in SFA technology, but the on-demand vendors and SAP are gaining ground.

• HP positions itself for SOA with Mercury buy (SearchWebServices.com)

  HP's $4.5 billion purchase of Mercury Interactive could change the SOA management market, according to experts.

• IBM partnership could improve Oracle's battle with SAP (Forbes)

  An analyst says that the two companies may be close to forming an alignment between IBM's Global Services and software divisions with Oracle.

• Microsoft simplifies CRM, ERP pricing (The Register)

  Microsoft is changing its licensing plan in its Dynamics offerings to charge by the number of concurrent users with features bundled according to...

• Microsoft's must-have customer data integration feature (SearchDataManagement.com)

  Microsoft chose a vendor for its internal customer data integration project mainly due to one critical capability. Does your customer data...

• NetRatings settles Unica lawsuit (vnunet.com)

  The firm has settled a case against Unica and its subsidiary Sane Solutions, its fourth in a recent patent enforcement push. It is still pursuing Web...

• Onyx board evaluating CDC bid (Reuters)

  Onyx's board of directors is assessing the unsolicited bid from CDC Software of $5 per share, an alternative to M2M Holdings' $4.80 offer. The...

• Open source CRM offers entry point (CFO.com)

  For the Oregon Department of Human Services, open source CRM offered a way to overhaul its spreadsheet-based system for less cost than a proprietary...

• Oracle launches PeopleTools with new SOA functions (CNET News.com)

  On Monday, Oracle launched PeopleTools 8.48, enhancing support for web services and touting it as an entry point into Fusion Middleware.

• Oracle overhauls ETL tool (Enterprise Systems)

  Oracle's oft-delayed Warehouse Builder, Release 2, finally has made its appearance and its being positioned by the company as an ETL Tool to compete...

• Oracle sells off sales methodology division (destinationCRM)

  Oracle has sold off OnTarget, a sales methodology and training unit it acquired with Siebel for an undisclosed sum to Select Selling. It will now...

• Oracle takes EpicRealm to court (Vnunet.com)

  Oracle has filed a legal claim against former web acceleration company EpicRealm firm in an effort to negate two disputed patents that define how...

• SAP misses financial mark, loses ground to Oracle (SearchSAP.com)

  SAP's stock price dropped as much as 10% last week on news that the software vendor lost market share to archrival Oracle Corp. and will miss its...