Week of 31 Aug 2015 Salesforce launches Service Cloud Lightning Console on eve of Dreamforce 2015 (01 Sep 2015)
With Dreamforce 2015 approaching, Salesforce is applying its new Lightning application to customer service, with the Service Cloud Lightning Console.
Week of 20 Jul 2015 Oracle Sales Cloud update aims to boost sales, efficiency (24 Jul 2015)
Oracle updates its Sales Cloud to increase sales; Infer announces new lead gen product; and Xactly Strategic Services aims to drive workforce management.
Week of 13 Jul 2015 Marketing success hinges on emotional connections (17 Jul 2015)
In this book excerpt, consultant David Forbes advocates that companies focus on understanding what motivates consumers when marketing their products.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.