Week of 12 Dec 2016 Customer experience trends: Why predictive analytics failed and more (14 Dec 2016)
Bluewolf co-founder Eric Berridge looks at customer experience management in 2016, predictive analytics challenges and why customers must be at the center of your strategy.
Week of 28 Nov 2016 AI, IoT, intelligent systems take center stage in 2017 technology trends (02 Dec 2016)
Experts held forth on the promise and pitfalls of technologies that are changing today's environment at the Gilbane conference.
Insightly adds CRM security to its product (29 Nov 2016)
With smaller security budgets and IT teams than enterprise businesses, small and medium-sized companies are more vulnerable to cyberattacks. Insightly's new security features hope to combat that.
Week of 14 Nov 2016 Five tips to boost sales reps' sales forecast accuracy (18 Nov 2016)
Sales managers are constantly trying to squeeze more revenue out of sales reps, but these tactics can be counterproductive.
Week of 31 Oct 2016 Election Protection helps voters with call center technology (02 Nov 2016)
Election Protection handles upward of 100,000 calls per day as Election Day nears, routing calls from high-call-volume states using Genesys.
Week of 24 Oct 2016 Abacus aims to find missing data in marketing expenses (26 Oct 2016)
By combing CRM data, Abacus looks to provide finance teams with a clearer picture on costs accrued during marketing campaigns and events.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.