Week of 14 Dec 2015 Box-Salesforce partnership brings ECM features to CRM (16 Dec 2015)
A new partnership will bring the cloud file-sharing capability of Box to Salesforce.
Week of 30 Nov 2015 Salesforce Analytics Cloud still slow to take hold (SearchSalesForce.com | 01 Dec 2015)
Released with much fanfare in 2014, the Salesforce Analytics Cloud has encountered some company successes, but also more tepid response than expected. What's holding it back?
Week of 16 Nov 2015 Salesforce Marketing Cloud now sports predictive analytics tools (SearchSalesForce.com | 18 Nov 2015)
Upgrades to the Marketing Cloud enable marketers to score customer behavior and adjust marketing campaigns to re-engage, or boost interest among, customers.
Week of 09 Nov 2015 Oracle announces cloud-based CRM knowledge management (SearchSalesForce.com | 12 Nov 2015)
Oracle expands knowledge management tools for its service cloud; SalesforceIQ for Small Business gets Desk.com customer service integration.
Top CRM Story
Convergence attendees rethink CRM initiatives for the modern era SearchCRM.com | 21 Mar 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.