Talisma, Concerto go shopping

By Barney Beal, News Writer 10 Sep 2004 | SearchCRM.com

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The CRM contact center market got a little smaller this week as two vendors made acquisitions.

On Wednesday, Westford, Mass.-based Concerto Software Inc. acquired Rockwell FirstPoint Contact Corp., from Milwaukee's Rockwell Automation Inc., a pioneer in automatic call distribution. Terms of the deal were not released.

For more information Read about where contact centers are headed in coming years   Learn how to measure your contact center's performance

"By combining our proven technologies, track records in the industry and talented people, we can apply unparalleled insight to help companies transform the way they interact with their customers," Jim Foy, Concerto's president and CEO, said in a release.

Rockwell FirstPoint Contact's former president, Terry Murphy, will assume the role of executive vice president of corporate development at Concerto.

One day later, Bellevue, Wash.-based Talisma Corp. acquired eAssist, a customer service, support and marketing software company based in San Diego.

eAssist's contact center products will be combined with Talisma's multi-channel CRM platform to leverage the customer interaction management segment of CRM, according to Talisma.

Terms of the deal were not released.

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