User interfaces: CRM-Outlook integration

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Microsoft’s user interface for CRM-Outlook integration

Source:  Courtesy of Microsoft

A screenshot of Microsoft’s Outlook integration user interface.

With Outlook playing such a large role in sales reps’ work, CRM-Outlook integration is practically mandatory for a successful CRM launch.

Quite naturally, Microsoft Dynamics CRM is tightly integrated with its Outlook email client. It’s a feature Microsoft trumpets as an advantage of its CRM product over that of its competitors, though they too feature Outlook integration.

Navigate back to the CRM User Interface Guide

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