• Home
• Topics
• Call center management and customer service
• Call center manager
• Best practices for quality monitoring in the contact center

More from Related TechTarget Sites

• Business Analytics
• Data Management
• SAP
• Oracle
• Data Management UK
• Content Management

• Business Analytics

  • In-memory analytics tools pack potential big data punch

    The faster analytics performance spurred by in-memory technology can help companies capitalize on big data, but there are barriers to be aware of.

  • Marketing and advertising remain sweet spots for big data technology

    Marketing and advertising are the sweet spots for big data, but those who serve up marketing insights and ad space will need to evolve to survive.

  • Strategies for de-cluttering business intelligence dashboard designs

    Expert Brian Jordan shows business intelligence managers how to avoid developing dashboards that overwhelm business users with too much information.

• Data Management

  • New BI stack tackles data load at Boston Children's Hospital

    Boston Children's Hospital upgraded its business intelligence architecture to boost enterprise reporting, a move that also required retraining users.

  • Expanded Hadoop use cases will drive need for new enterprise features

    With user interest rising, Hadoop vendors are trying to pave a path to higher adoption with add-ons that target issues holding the technology back.

  • Jim Goodnight on SAS in-memory analytics and the data scientist

    A podcast Q&A with SAS execs Jim Goodnight and Jim Davis looks at big data enablers, including in-memory analytics, and the role of data scientists.

• SAP

  • SAP social collaboration strategy grinds forward with SAP JAM

    SAP Jam is an improvement over SAP StreamWork in terms of integration with business processes, but questions still remain over its viability, William Newman writes.

  • Analyst Jon Reed on SAP SapphireNow 2013, SAP Fiori

    Analyst Jon Reed gives his take on SAP Fiori, a collection of apps intended to cover a wide range of business processes as simply and efficiently as possible.

  • Ariba Network announces QuickBooks integration

    At its annual conference, Ariba announced a new tool by partner Dell Boomi that lets small businesses integrate their QuickBooks accounting with the Ariba Network.

• Oracle

  • Script writing rules for Oracle Hyperion Financial Management

    Accountants hate having to play with scripts. In this tip, TopDown Consulting explains how to build script rules so that accountants don't have to.

  • Domain-specific Oracle master data management

    Oracle master data management products are starting to merge various data management hubs, which is a help in particular vertical industries.

  • Privileged user management a must for DBAs

    Trust, but verify. Ronald Reagan made it popular, and it's certainly relevant for DBAs in today's consolidated, virtualized IT world.

• DataManagement UK

  • Big data roundtable webcast: gaining value from big data

    Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).

  • 2012 training courses: BI, data management, data warehousing

    Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.

  • Poor data quality: what is dirty data costing UK organisations?

    Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.

• Content Management

  • IT leaders can learn from users' concerns about Tumblr-Yahoo deal

    Users of the Tumblr blogging site worry about what will happen to their content after Yahoo's acquisition, and IT execs can learn from the situation.

  • Get 'em ready: Tips for planning a SharePoint 2013 training program

    SharePoint is a complex application. But training business users for an upgrade to SharePoint 2013 doesn't have to be a daunting task for IT teams.

  • The organization of the future: Not just hybrid IT, but hybrid people

    The adoption of hybrid IT approaches creates a need for executives who can both formulate business objectives and assess IT requirements.

• About Us
• Contact Us
• Site Index
• Privacy policy
• Advertisers
• Business partners
• Events
• Media kit
• TechTarget Corporate site
• Reprints
• Archive
• Site map