In this brief podcast, learn about the resources in the Call Center Metrics School and the process for going through each lesson. Listen to this podcast to discover what you'll learn about call center metrics before getting started with the school.
- Visit the Call Center Metrics School.
@50429Related podcasts on call center metrics -
- Understanding average handle time (AHT) for the call center
- Understanding blocking rate for the call center
- Understanding cost per contact for the call center
- Understanding customer satisfaction as a call center metric
- Measuring forecasted calls against handled calls in the call center
- Using number of calls offered as a call center metric
- Understanding occupancy for the call center
- Understanding quality monitoring for the call center
- Understanding call center schedule adherence
- Understanding service level for the call center
- Designing a call center metrics strategy
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This was first published in March 2008