Schools:Call Center Metrics
Average handle time (AHT)
Understanding average handle time as a call center metric: Podcast <<previous|next>>Podcast:
Understanding average handle time (AHT) for the call center
SearchCRM.com
In this brief podcast, learn the definition for average handle time and best practices for measuring it in the call center from Lori Bocklund and Steve Suhn of Strategic Contact.
- Visit the Call Center Metrics School.
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Average handle time (AHT)
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