Understanding call center schedule adherence

Learn how call center schedule adherence should be measured in this podcast and discover why it is important for call center scheduling and staffing.

In this brief podcast, learn how to measure call center schedule adherence and why it is an important metric for scheduling and staffing for the call center from Lori Bocklund and Steve Suhn of Strategic Contact.

Visit the Call Center Metrics School.

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This was first published in March 2008

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