Understanding cost per contact for the call center

Wondering how to define and measure cost per contact and cost per call? Learn why these are important metrics to consider in the call center in this podcast.

In this brief podcast, learn how Lori Bocklund, President of Strategic Contact, defines cost per contact and cost per call and learn why these are important metrics to consider in the call center.

Visit the Call Center Metrics School.

Related podcasts on call center metrics

This was first published in March 2008

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