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Podcast:

Understanding customer satisfaction as a call center metric

SearchCRM.com

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In this brief podcast, learn how to measure customer satisfaction and why it is an important metric for the call center from Lori Bocklund of Strategic Contact.

Visit the Call Center Metrics School.

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Related podcasts on call center metrics

Understanding average handle time (AHT) for the call center
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Using number of calls offered as a call center metric
Understanding occupancy for the call center
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Designing a call center metrics strategy

25 Mar 2008

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