Schools:Call Center Metrics
Customer satisfaction
Understanding customer satisfaction as a call center metric: Podcast <<previous|next>>Podcast:
Understanding customer satisfaction as a call center metric
SearchCRM.com
In this brief podcast, learn how to measure customer satisfaction and why it is an important metric for the call center from Lori Bocklund of Strategic Contact.
| Related podcasts on call center metrics |
- Understanding average handle time (AHT) for the call center
- Understanding blocking rate for the call center
- Understanding cost per contact for the call center
- Measuring forecasted calls against handled calls in the call center
- Using number of calls offered as a call center metric
- Understanding occupancy for the call center
- Understanding quality monitoring for the call center
- Understanding call center schedule adherence
- Understanding service level for the call center
- Designing a call center metrics strategy