Podcast:
Understanding occupancy for the call center
SearchCRM.com
In this brief podcast, hear a definition for occupancy (or utilization) and learn why it's an important call center metric from Lori Bocklund and Steve Suhn of Strategic Contact
- Visit the Call Center Metrics School.
|
Play now:
|
Download for later:
Understanding occupancy for the call
center
• Internet Explorer: Right Click > Save Target As • Firefox: Right Click > Save Link As |
| Related podcasts on call center metrics |
-
- Understanding average handle time (AHT) for the call center
- Understanding blocking rate for the call center
- Understanding cost per contact for the call center
- Understanding customer satisfaction as a call center metric
- Measuring forecasted calls against handled calls in the call center
- Using number of calls offered as a call center metric
- Understanding quality monitoring for the call center
- Understanding call center schedule adherence
- Understanding service level for the call center
- Designing a call center metrics strategy
25 Mar 2008