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Occupancy

Understanding occupancy as a call center metric: Podcast <<previous|next>>

Podcast:

Understanding occupancy for the call center

SearchCRM.com

 

In this brief podcast, hear a definition for occupancy (or utilization) and learn why it's an important call center metric from Lori Bocklund and Steve Suhn of Strategic Contact 

 

    
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Understanding occupancy for the call center
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   Related podcasts on call center metrics  

25 Mar 2008