Online self-service
The top winners in this category are:
- Gold Award:
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This year's winner in the online self-service category is Knova Self-Service 6.5. The application was singled out by our judges for its solid platform, its breadth and depth and its "very cool core technology" for search and analytics.
2005 Product categories
- Business Intelligence
- Contact Center -- Workforce optimization
- Contact Center -- E-mail response
- Contact Center -- Hosted contact center
- Contact Center -- Speech technology
- Customer Data Integration
- Data quality
- Marketing automation (Enterprise)
- Marketing automation (small, midmarket)
- Online self-service
- Sales force automation (Enterprise)
- Sales force automation (small, midmarket)
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