Read about the winner in the speech analytics call center category for SearchCRM.com's 2006 Products of the Year awards.
Call Center -- Speech Analytics
The top winners in this category are:
- Gold Award:
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NICE Systems edged out the competition in the Call Center -- speech analytics category with the cutting-edge capabilities in its NICE Perform Release 3 product. NICE Perform uses analytics to consolidate and present important customer information.
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