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Products of the Year 2006:

Read about the winner in the online self service category for SearchCRM.com's 2006 Products of the Year awards.

Online Self Service

The top winners in this category are:

Gold Award:

KANA IQ 9.1

Judges chose KANA's IQ product as the winner in the online self service category, citing the "classic knowledge base (KB) solution and broad eService functionality" as the superior aspects of this product.

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