SearchCRM.com recently embarked on our annual search for the best CRM and call center products introduced this year. Our goal is to help you, our reader, choose the products you should include on your "A" list for evaluation.
Products were evaluated based on the following criteria:
- Ease of integration into environment
- Ease of use and manageability
And so we solicited nominations from vendors, scoured the market for products to nominate ourselves, and recruited a panel of judges. That panel was comprised of thirteen independent industry experts and analysts, CRM professionals, and SearchCRM.com editors. To learn more about this distinguished panel, visit our Meet the Judges page.
The judges reviewed more than 50 products in eight categories. The results are presented here.
You'll see products that are completely innovative. You'll see products that strike a chord with small and midsized businesses, or products geared toward the largest of enterprises. The CRM market is filled with impressive technology from some very forward thinking vendors. That's what makes this year's winners so worthy of recognition. And we congratulate the winners -- but we also take our hats off to all of the nominees because they gave our panel of judges quite a challenge. As a CRM decision-maker, you're in a great position. There are so many excellent products to choose from. So be sure to do your research -- and if we can help in any way, let us know.