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Products of the Year 2004: WINNERS BY YEAR: 2008, 2007, 2006, 2005, 2004


2004 PRODUCT CATEGORIES
Business intelligence
Customer-facing online service
Contact center software
Marketing automation
Sales force automation

Contact center software

The top winners in this category are:


GOLD AWARD: Cincom Systems' Synchrony 4.7

The competition was particularly fierce in the contact center software category. In 2004, a variety of vendors introduced innovative technologies that aim to help call center managers and agents meet the complex demands of today's mutlichannel ...
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