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	Products of the Year 2005:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2005 PRODUCT CATEGORIES Business Intelligence Customer Data Integration Online self-service Contact Center -- E-mail response Contact Center -- Hosted contact center Contact Center -- Workforce optimization Contact Center -- Speech technology Marketing automation (Enterprise) Marketing automation (small, midmarket) Sales force automation (Enterprise) Sales force automation (small, midmarket) Data quality Online self-service The top winners in this category are: GOLD AWARD: Knova Self-Service 6.5 This year's winner in the online self-service category is Knova Self-Service 6.5. The application was singled out by our judges for its solid platform, its breadth and depth and its "very cool core technology" for search and analytics. READ MORE VIEW ALL PRODUCT CATEGORIES

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