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	Products of the Year 2005:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2005 PRODUCT CATEGORIES Business Intelligence Customer Data Integration Online self-service Contact Center -- E-mail response Contact Center -- Hosted contact center Contact Center -- Workforce optimization Contact Center -- Speech technology Marketing automation (Enterprise) Marketing automation (small, midmarket) Sales force automation (Enterprise) Sales force automation (small, midmarket) Data quality Contact Center -- Workforce optimization The top winners in this category are: GOLD AWARD: Witness Systems Impact 360 According to our judges' panel, "unification of several packages, features and applications into a single, easy-to-use interface makes the Witness Impact 360 a clear winner in workforce optimization." READ MORE VIEW ALL PRODUCT CATEGORIES

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