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	Products of the Year 2005:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2005 PRODUCT CATEGORIES Business Intelligence Customer Data Integration Online self-service Contact Center -- E-mail response Contact Center -- Hosted contact center Contact Center -- Workforce optimization Contact Center -- Speech technology Marketing automation (Enterprise) Marketing automation (small, midmarket) Sales force automation (Enterprise) Sales force automation (small, midmarket) Data quality Marketing automation (small, midmarket) The top winners in this category are: GOLD AWARD: RightNow Marketing 7.5 RightNow, traditionally a customer service specialist, first introduced marketing and sales functionality in late 2004. It hasn't taken long for the market to warm up to the new offerings. READ MORE VIEW ALL PRODUCT CATEGORIES

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